Privacy Policy

Introduction

PoolClarity Union Pool Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (phone number, email address, mailing address)
• Property address where services will be performed
• Pool specifications and service history
• Payment information and billing details
• Communication preferences and service requests
• Photos of your pool (when necessary for service purposes)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our pool cleaning services
• Schedule appointments and send service reminders
• Process payments and maintain billing records
• Communicate with you about your service needs
• Respond to your questions and provide customer support
• Send important updates about your account or services
• Comply with legal obligations and resolve disputes

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who help us operate our business (such as payment processors)
• When required by law or to respond to legal process
• To protect the rights, property, or safety of our company, customers, or others
• With your explicit consent for specific purposes

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically maintained for a minimum of three years for business and legal purposes.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of receiving promotional communications
• Withdraw consent for specific uses of your information

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

PoolClarity Union Pool Services
1147 Atlantic St Suite F
Union City, CA 94587
Phone: (510) 973-2342
Email: hi@unioncitypoolservice.com